Anonymous
map-marker Lakeland, Florida

Poor service

I took my earrings in here today and DEBBIE took my earing and tested them in every way she could I asked to take them back if she is gonna do that and she told me no and I didn't want to pawn them if she was gonna do that.. also like 2 days ago I went there with different employees working there and they did not test my gold like she did!!

I just want to make it known about how that rude women was... also took pictures of my gold before I even took it in there..

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User's recommendation: Find another pawn shop

otspakamontana o

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Verified Reviewer

No good customer service.... Stephanie she just wonna controll people...she talk about errbody....things she need not to say as a manager .

Stephanie is a controlling lady that's not business-minded. She does what she wants, and she will tell you she runs the pawn shop the way she wants and can call anybody you want.

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Preferred solution: Apology

Imogene Hae
map-marker Tampa, Florida

Crooks

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StHurricane Milton impacted the after Florida are my Maturity date was on the 10th of October 2024, and they were closed. When I came in today Monday the 14th they charge me $75 extra to get my tools that I had pawned which I think was bill crap since we just had a natural disaster and they weren't open but like they say the rich get richer and the poor get poorer.

My advice to all stay away from value pawn no consideration even to it's their fault that my day pasted.

They were closed also was mentioned toi shouldve have paid it online which magnet no sense when I had to wait for them Tj open to fat my tools back. Bunch of crooks.

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User's recommendation: Stay away from this place do some where else

Anonymous
map-marker Jacksonville, Florida

Great Customer Service

Come and see Tomoro at Value Pawn on Main St ..She is the best person to see for great customer service and satisfaction on any services you may need!!

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Yvonne H Vus

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Verified Reviewer

The females are very lazy and people things turn up missing watch this girl flip the script in the store. They better not lose my things. The females complain it’s to hot to walk outside they need

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The females claim they need a guy to assist with their tasks outside to help with the merchandise. They are lazy, and in it solely for the air conditioning, chilling inside because they don't want to work.

The female in management, a Spanish woman with burgundy wavy hair, acts as though she doesn't understand anything and sides with the other women.

All the men that work there are efficient and competent. We need to get rid of the lazy employees, including the larger women and the woman with burgundy hair.

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Pros:
  • Customer service with the males are great
Cons:
  • Customer service with the females suck

Preferred solution: Apology

Anonymous
map-marker Dunedin, Florida

Employees safety

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I was there today and there is no air conditioner in the store all your employees look like going pass out it was so hot in there they was four portable air conditioners but didnt help you guys should not make employees work like that two of employees was sitting near portable and one employee was helping everyone this is not safe for your employees to work like this one of the going pass out in time all there face was beat red please help them

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Darlene Lsf
map-marker Brandon, Florida

It was very good until today. Both these ladies know I have epilepsy they know I was in the hospital and called them. Other customer could not not believe how I was being treated and I’m just a few y

Please contact me. I do better talking than I do typing.

I can explain better by you hearing my voice than typing on a phone.

I have big fingers and a small phone and am not feeling well at all right now. I just got out of the hospital ten days ago from having a seizure and I'm treated.

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User's recommendation: Don’t go there the employees it’s been there for years. Don’t even know what they have on the floor and they’re very slow to get you in and out because they say they talk to each other and they get on their phones.

Melissa B Wxl

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Verified Reviewer

Because a worker refuses to assist me because I change my mind about a item

I went up to a male who said next in line so I go because it was my turn I I told him I wanted to pawn my air pod so he told me he was giving me 25 but I was asking him if he could give me 30 dollars he said no , I told him I changed my mind,the lady told him I didnt have to sign that he gave me back my rind so I was asking him if hes not taking it ,he replied you wasted my time and refused to served me ,I really dont know what I did because I didnt approach him in no rude ways whatsoever now Im still standing here waiting on a worker

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Preferred solution: What I came to do done

Anonymous
map-marker Winter Springs, Florida

Bad experience with manager ,after agreed price she changed it mid way

At the fern park location the manager in charge has a bad attitude and changes prices midway from the Transaction and doesn't respect her Coworkers opinion

Luis is a true gentleman from that location ,I was in there today, and am a great customer

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User's recommendation: Deal with Luis and Carlos

James F Dly
map-marker Sarasota, Florida

Poor customer service!

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Few weeks ago I went in with a hold chain that was pretty big and they were okay buying it with no ID. Now today I go needing some extra cash for bills and the guy in the bee ridge store with long black hair and glasses had the worst additude and treated like I was *** From his appearance to his attitude idk why in the he'll management would have someone like this working the front desk.

Its almost like he looks down on anyone whose there to pawn anything. He looks and acts like a totally *** Go back where ur from!@+

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Loss:
$100

Preferred solution: Employee needs to learn how to talk yo people and when working customer service you must have some social skills. And stop trying take advantage of ppl whose struggling... not cool

User's recommendation: Don't deal with the dark skin dude long black hair with glasses in bee ridge store

Logan H Whv

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Verified Buyer
|

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Verified Reviewer

You sold me a stolen laptop

Contains 2 confidential files for company representatives

I bought an Apple laptop back in March but was reported stolen by the serial number way before that. I was not advised of this.

Is there any way I can get my money back for bringing the item back to you guys? Its in the exact same condition I bought it in and still have the receipt of purchase.

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Loss:
$315
marvin n Ghx

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Verified Reviewer

Ref to Trans #78194**** (Store #11226)

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on 2/15/23 at approximately 1856hrs I when to store # 11226 and purchased an Apple ear bucks item # 112260****11, I tested the item same day, and it was not working item showed that was iCloud locked according to Apple . I returned to the store on 2/17/23 at approximately 1100hrs and I explained to clerk the situation.

Clerk stated that item can be not returned I stated that PPP was Purchased in case that item stop working. Clerk stated that nothing could done since I should have tested the item before leaving the store and I had one day to test the item and to come to the store to return the item. Unfortunately I couldn't come back do to a work emergency. I stated once again that PPP was purchased to cover the item.

Clerk called manager over the phone and explained the situation. Manager stated that nothing he nothing he could do and refused to honor the PPP terms as stated in the sales slip. Manager added to read terms and conditions on the sales slip terms and conditions shows a store credit should con be issue in case that item fail to function as intended. I always had purchased with confidence at yours stores but I think this is going to be my last visit to your stores.

I rather spent more money and not purchase faulty items. and received a bad costumer service

Marvin Nicaragua

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User's recommendation: bad customer service

Lonnel S Tnt

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Verified Reviewer

Under valued loan

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Value Pawn And Jewelry - Under valued loan
Original review updated Nov 18, 2022

I brought in 2 pair of rare KOBE BRYANT ADIDAS and had a one of which has been there before, I brought them in for a loan a was told I can to the wrong store becau the value of my shoes were too high for them but they had a pair of Travis Scott dunk lows on the shelf for $500!, and then I was told they might be fake!, and that they would only give me $90 dollars for both! When I got a loan of $80!

For one of the pair I brought in previously in the same condition I got the loans on them before!, its discriminatory and racist way of doing business l!!! And the shoes they were selling for $500 dollars were dirty and used!!, on top of possible being fake which is against the law to sell or even purchased counterfeit items!!!

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Preferred solution: Real value for my merchandise!! As I got before!!!

Kier Qxv
map-marker Lakeland, Florida

Excellent service

I would like to give thanks to Gabriel for helping me when I needed it an for being very professional and nice need more guys like him I would just like to thank you very much Gabriel I'll be back very keep up the good work.

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User's recommendation: I would refer you to Gabriel very nice guy good attitude and very help

Lonnel S Tnt

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Verified Reviewer

*** service!!!

Under valued loan! On items that were brought into the store Pryor and got what I asked for both times this time I was given a low value on something of high value! And this one s not the first time your pawn brokers are shady liers that dont value your customers I have been along time customer of this company and I Ive never been so insulted in my life!!!

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Preferred solution: The proper amount for my loan!!

Edward M Nix
map-marker Pompano Beach, Florida

This is not for the working class at all they are shitttt and the still and rip people off!

You guys are going to be investigated by the bbb!!?! Lets see who is behind this terrible chain! Im going to pursue a lawsuit against the lies that they are posting and you guys tell your customers

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User's recommendation: Do not go use this chain/corporation for anything!

About

Related Companies

Ezcorp, Ezpawn, E Z MONEY LOANS, Cash Converters UK, CASHMAX

Summary

Value Pawn and Jewelry is a company that specializes in providing loans and various financial services. The company is based in Austin, TX and operates across the U.S. It has been in business for less than five years and already has a large number of regular clients. The company works only with U.S. residents and provides services to both individuals and businesses. Value Pawn and Jewelry offers a broad range of services like auto loans, gun loans, credits, gold and jewelry buying and many more. The company provides toll free and online consultations.

Value Pawn And Jewelry reviews and complaints

Value Pawn And Jewelry is ranked 9 out of 58 in Pawnshops category

Area Served

USA

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